Solving the Issue: The Filename, Directory Name, or Volume Label Syntax is Incorrect (0x8007007B)

The Problem:

When Attempting to enable VSS on a new LaCie 2Big drive, I received the error:

Could not apply the settings for the following reason:

The filename, directory name or volume label syntax is incorrect. (ox8007007B)

Could not apply the settings for the following reason:  The filename, directory name or volume label syntax is incorrect. (ox8007007B)

After clicking “OK”, a second error immediately pops up that says:

There was an unexpected error in the property page:

The filename, directory name, or volume label syntax is incorrect. (0x8007007B)

Please close the property page and try again.

There was an unexpected error in the property page:  The filename, directory name, or volume label syntax is incorrect. (0x8007007B)  Please close the property page and try again.

After every subsequent attempt to edit the VSS settings, only the second dialog box is given in response. If you change the volume label you will again see the first error message once, and then after that the second only.

My Solution:

In the “System Properties” dialog box, on the “System Protection” tab (or type “SystemPropertiesProtection.exe” into the Start Menu and hit enter), make sure that there is only one C: drive in the list. If you see more than one C: drive that has protection turned on, either remove protection from all C: drives or leave protection on for the C: drive that has the Windows logo on it. Then once again try to enable the protection settings for the original volume that your were working with.

If that doesn’t solve the problem, try some of the other suggested fixes in this thread.

Also, I dealt with a problem that had a part of the same error message in it, and solved that over at “Fixing The filename, directory name, or volume label syntax is incorrect in Windows Server Backup” which might be of help to you.

The Story:

I was attempting to turn on Volume Shadow Copy for a brand new LaCie Two Big hard drive that I have, but was greeted with the error messages already listed above. I wondered if it was because the volume label had a number in it. I changed it with label.exe to remove the numerals but still received the error.

Searching the web for those errors reveals that a lot of people are receiving them while trying to run a Windows backup. This post in a thread at sevenforums.com revealed that there are several possible fixes to the issue. If you’re still having issues even after the above fix, check out the other possibilities in that post.

According to Dell, the error is as a result of system restore points being pointed to a place that does not exist. How or why that situation came about in the first place is still a mystery to me. Also, I still do not know why the restore points of one drive affect the VSS option on a completely different drive.

28 Comments

  1. Simon

    July 10, 2011 at 2:20 am

    Excellent. Was just trying to work out why my System Restore wasn’t working. Your instructions fixed the issue perfectly, thankyou!

    Simon.

    Reply

  2. Carlos

    August 27, 2011 at 9:27 am

    Thank you!… it fixed right away… very clear..

    Reply

  3. Pablo Eduardo

    August 29, 2011 at 11:03 pm

    Worked like a charm. Ive never had these many problems with any other OS. I should have stuck with Windows XP!!

    Reply

  4. Can not set system protection on a drive

    September 7, 2011 at 3:33 pm

    [...] Re: Can not set system protection on a drive Also check this out: Solving the Issue: The Filename, Directory Name, or Volume Label Syntax is Incorrect (0x8007007B) | … [...]

    Reply

  5. lijo anto

    November 20, 2011 at 2:35 am

    good one it solved my issue

    Reply

  6. Knight Rider

    February 18, 2012 at 7:59 am

    Thanks !!! You are the man. I kept having this error when doing the win7 SP1 update, after my drive is going to “kong off”, I buy a new one to clone the whole drive and this new drive have this error and cannot update the Win7 SP1.

    Now is sloved. Thanks again !!!!

    Reply

  7. Marcela

    March 19, 2012 at 8:55 pm

    Perfect it worked!!!! So simple, thank you thank you thank you!!!!!

    Reply

  8. siya

    March 22, 2012 at 12:40 am

    thanks a lot Wes, that solved my problem… i think i’ll back up a lot more than what i already do just in case something of this sort happens again.. better safe than sorry. thanks again

    Reply

  9. Charles

    April 2, 2012 at 10:02 am

    Thanks for the info.
    I had this happen to me I’m pretty sure had to do with the fact I imaged my os drive, and then switched drives and then copied it back.

    Reply

  10. Mark Adamson

    April 19, 2012 at 10:30 am

    If you get this problem when adding a disk to server backup, then try using wbadmin instead as described at:

    http://social.technet.microsoft.com/Forums/en/winserverfiles/thread/f9cd6cf1-7846-4364-b0eb-1ac5999ffe6f

    It worked for me

    Reply

    • Wesley David

      April 19, 2012 at 10:59 am

      Thanks for that info!

      Reply

  11. irfan

    April 27, 2012 at 5:46 am

    Thank you so much for this! amazing that technet cant have simple solutions like this.

    Reply

  12. Ashok

    June 11, 2012 at 12:07 am

    Thanks. Worked perfectly.

    Reply

  13. Randal

    July 4, 2012 at 10:38 am

    Unable to get the protection to shut off for that C drive. There is no button offering a swtich. Right-clicking does nothing.

    Reply

  14. Randal

    July 4, 2012 at 11:00 am

    Nevermind. I read on a Microsoft issue page to highlight the drive wanting to change, then click configure. Finally, one must make the change on the resultant page.

    Reply

  15. Jerry

    August 27, 2012 at 4:03 am

    I had this problem for a long time, and I was frustrated cuz any EXE file that I tried to open showed – The filename, directory name or volume label syntax is incorrect message, but once I just copied that exe file that I needed and paste it onto my desktop and it worked without any mess, try it, I hope it will work for you as well. Jerry, Asia, Uzbekistan, peace!!!

    Reply

  16. Owen

    September 8, 2012 at 4:42 am

    THANK YOU!!! That was stressing me out big time.

    Reply

  17. Frank

    September 8, 2012 at 5:49 am

    After searching Microsoft for over an hour trying (and not succeeding) to find a solution, came across yours and problem was fixed in 30 seconds. Thank you!!!!!

    Reply

  18. Chuck

    September 16, 2012 at 5:52 pm

    Thanks, you were a great help, that solved my problem.

    Reply

  19. colmob

    October 2, 2012 at 6:26 pm

    Thanks, that worked, and was very helpful.

    Reply

  20. CV

    October 5, 2012 at 5:33 pm

    Thank you, your instructions worked beautifully. I appreciate it.

    Reply

  21. kp

    October 13, 2012 at 12:46 am

    thank you, this fixed my problem :)

    Reply

  22. Emma

    December 21, 2012 at 8:04 pm

    Thanks man, the remedy above worked for me tooo.

    Reply

  23. Tc Blaize

    February 7, 2013 at 7:20 am

    Thank you very much Sir…. it worked for me.

    Reply

  24. Eva

    November 15, 2013 at 2:39 pm

    Thank you:) As usual, microsoft’s instructions were useless!

    Reply

  25. [...] When adding a disk to Windows Server 2008 R2′s built in backup tool in an already scheduled backup, you receive the error “The filename, directory name, or volume label syntax is incorrect.” (Note that I’ve had problems with this exact error wording, but with a totally different scenario and solution. For more info, see: Solving the Issue: The Filename, Directory Name, or Volume Label Syntax is Incorrect (0x8007007B)) [...]

    Reply

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